How do I return an item?

Returns & Exchanges

  • All return claims must be made within 15 days of your receipt of the product.
  • All returned items must be received, freight prepaid, in salable, new condition with all manuals, parts and paperwork included. Under not circumstances should a product be returned without a “Return Materials Authorization” (RMA) provided by Arlyn Scales. Receipt of unauthorized returns will be shipped back at customer expense.
  • All returns that are not exchanged for another item are subject to a 15% restocking fee. Those claims that are made after 15 days may be accepted at Arlyn Scales sole discretion. A restocking fee of 25% or higher will apply.
  • Defective Items will be replaced without charge under warranty. Any requested refunds for defective items will be subject to the same restocking fees as noted above.
  • Shipping charges are not refundable
  • Call us for RMA # at 1-877-640-0098
  • Please ship all returns to:

Arlyn Scales
Service Department
59 2nd Street
East Rockaway, NY 11518